CX Executive Think Tanks
March 24, 2021: Leading CX Transformation through Uncertainty
Live From Your Device
New Format for 2021:
Exclusive, Application-only Virtual Roundtables
CX Executive Think Tanks 2021 is fully virtual and designed for senior customer experience executives across all industries. The program features our brand new Executive Think Tanks and is built to allow for idea sharing and interactive conversations amongst your peers – all from the comfort of your home office. This allows the opportunity for “face to face” networking and discussion that’s so often missing in the world of virtual events.
A half-day agenda, this immersive and collaborative format will ensure you maximize your time to network with the best of your peers and deep dive into the most pressing challenges and opportunities facing customer experience.
Why Attend CX Executive Think Tanks?
Small-Group Setting
This is an intimate setting where genuine connections are made. You will find yourself in small breakout groups with 10 - 15 of your peers, rather than lost in the shuffle of hundreds.
Senior Level Executives
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Discussion Based Sessions
Sessions designed to spark conversations and collaboration amongst your peers. Roll up your sleeves and discuss challenges and solutions whilst networking with the pinnacle of Customer Experience leadership.
Outstanding Industry Expert Speakers Included:
Gerial May
Worldwide Director of Customer Experience
Lenovo
Collin Crowley
VP, Customer Experience
Freshly
Beth Ard
VP, Customer Experience
Lumen Technologies
Vishal Bhalla
Chief Experience Officer
Parkland Health & Hospital System
Alberto Arias
Global Head of HX / CX Transformation
Dell
Kristen Swanson
CX Chief of Staff
Slack
Andrés Hernández
Director of US Customer Service Development
DHL Express
Alla Woodson
Global CX Leader, Integrated Supply Chain
GE Healthcare
Customer Experience Executives from the World's Biggest Brands:
Platinum Sponsors
IBM
To exceed rising customer and employee expectations, you need insights. IBM unlocks the value of your data and responsibly applies AI to make employee workflows more efficient and customer relationships more human. The combination of IBM's proven framework, open platform and deep industry expertise can help you build a successful AI strategy, optimize talent, and deploy AI capabilities at scale to help achieve the innovation, speed and agility your business needs.
Gold Sponsors
Aisera
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.
Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.
Media Partners
AI Time Journal
The mission of AI Time Journal is to divulge knowledge and information about changes, advancements and opportunities brought by Artificial Intelligence.
AI Time Journal promotes Artificial Intelligence initiatives and organizations with the aim to enable people with the knowledge and the tools to drive change and have an impact through AI.
Find out more: www.aitimejournal.com
CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
CXPA
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.
Enterprise Management 360
EM360 is a multimedia platform that delivers tech news, opinion pieces, and educational content to the global corporate and IT communities.
We create, launch, and manage demand generation campaigns for our diverse and ever- growing client portfolio of enterprise technology companies.
In our ten years of operation, we have spearheaded campaigns for some of the top tech businesses in the world. Our expertise, commitment, and key relationships enable us to engineer a successful campaign that not only meets your marketing goals, but delivers beyond your expectations.
Wire19
Wire19 is a leading news portal dedicated to the digital transformation, brought about by cloud and advanced technologies like Artificial Intelligence, IoT and more, driving innovation in different industry verticals, including ICT, healthcare, retail, managed services etc.
Wire19 are the IT magazine for key decision makers, services providers and managed service providers in the cloud business.
The content of Wire19 is regularly updated with the latest industry news and innovations built around AI, IoT, Robotics and other modern age technologies.
