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CX Executive Think Tanks

March 24, 2021: Leading CX Transformation through Uncertainty
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2021 Speakers include:

Beth Ard

Head of Customer Experience,

Lumen Technologies

Ryan Willis

Director, Experience Management,

Lumen Technologies

Greg Carter

Chief Customer Officer,

SmartSense by Digi

Bill Staikos

Head of Customer Experience,

Freddie Mac
Amy Shioji, Head, CX & Insights, Strategic Education, Inc

Amy Shioji, CCXP

Head, CX & Insights,

Strategic Education, Inc
Neha Aggarwal, VP, Customer Insights, Bank of the West

Neha Aggarwal

VP, Customer Insights,

Bank of the West

Vishal Bhalla

SVP, CHRO, Atrium Health Navicent and Chief Experience Officer,

Atrium Health Enterprise

Geriel Thornburg May

VP Customer Engagement & Operations,

Pearson
Kristen Swanson, CX Chief of Staff, Slack

Kristen Swanson

CX, Chief of Staff,

Slack

Lawrence Levinson, CCXP

Director & General Manager of Wave Advisors,

Wave Financial

Andrés Hernández, Director, US Customer Service Development, DHL

Andrés Hernández

Director, US Customer Service Development,

DHL
Alberto Arias, Director of Customer Experience Design & Innovation, Dell

Alberto Arias

Director, CX Design & Innovation,

DELL
Allen Rodrigues, Sr. Director, Strategic Execution, US BANK

Allen Rodrigues

Sr. Director, Strategic Execution,

US BANK

Alla Woodson, GM - Global Customer Experience, Integrated Supply Chain, GE Healthcare

Alla Woodson

GM - Global CX, Integrated Supply Chain,

GE Healthcare

Colin Crowley - Freshly

Colin Crowley

VP, CX,

Freshly

Chris Edwards

Chief Customer Experience & Marketing Officer,

Conversa Health
Cox - Tara Norals-Smith

Tara Norals-Smith

Customer Care Digital Leader,

Cox Communications
Cox Automotive - Tony Drummond

Tony Drummond

Former VP, Client Experience,

Cox Automotive

Michael Williams

SVP, Operations,

Summit, One Vanderbilt

Sangeetha Rai

VP, Technology Customer Success,

Northwestern Mutual

Greg Cohen

Senior Director, Digital Engagement,

Westrock

Jennifer Quinlan

Managing Partner, Enterprise Strategy and Interactive Experience (iX) Americas Leader,

IBM

Muddu Sudhakar

CEO & Co-Founder,

Aisera
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